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Citizen Charter

Government of the People's Republic of Bangladesh
Ministry of Culture Affairs

Divisional Govt. Public Library
Sylhet.
Citizen Charter

A) Duties and responsibilities of service providers

 

Serial no. 

Services

Service takers

Information is available to anyone

Settlement deadline

Comments

1.

Give the opportunity to read general, science and reference books.

All the readers who came to the public library.

Reading hall attending staff and librarian.

Every government working day10.00 am to 6.00 pm.   Readers any questions / problems arise ready to resolve immediately.

Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821-728178

2.

Opportunities for reading local and foreign newspapers / magazines.

All the readers who came to the public library.

Reading hall attending staff and librarian.

Every government working day10.00 am to 6.00 pm. Readers any questions / problems arise ready to resolve immediately.

Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821-728178

3.

Reference,Internet and information  services

All the readers who came to the public library

Reading hall attending staff and librarian

Every government working day10.00 am to 6.00 pm. Readers any questions / problems arise ready to resolve immediately.

Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821-728178

4.

Old Magazine (Daily Ittefaq), Magazine (Weekly Sunday) and Bangladesh Gazette  Service)

All the readers who came to the public library

Reading hall attending staff and librarian

Every government working day10.00 am to 6.00 pm. Readers any questions / problems arise ready to resolve immediately.

Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821 728178

5.

Book lending service

All the readers who came to the public library

Reading hall attending staff and librarian

Every government working day10.00 am to 6.00 pm.According to the Book lending policy within 03 (three) days of receiving the application

Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821 728178

6.

Rent the seminar room

According to the seminar room rental policy, the applicant will be apply in the administration section.
 

Administrative Section

According rental policy within 03 (three) days of receiving the application

Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821 728178

 
7.

Extension service- The competition is organized year wide national day and
various on the occasion of special subject.

 

Students and the general

Scheduled time according to the notification

Reading hall attending staff and librarian.

 Special  needs
Principal Librarian-cum-Deputy Director
Phone: 0821 728178

 

 •   Library services are provided to the public’s free of cost.

 • Women and disabled seats reserved. Let's extend the hand of everyone's support to them.

• In order to avail the services mentioned in the 4th order if the application is written in the library for viewing related information like periodicals / periodicals / gazettes, then you can get the chance to read the reserved section within 20 minutes.

• In case of any type of service or complaint, the principal librarian-cum- deputy director can be notified in verbal or written form (Phone: 0821 728178).

B) The responsibility and duties of the people who take the service

1.One of the conditions for using silence in the library
2. Do not put your books in the shelf.
3. Please keep the mobile off in the reading hall.
4. Read yourself; give others the opportunity to read.

5. Do not cut the book's page in the reading room, do not fold, take care of the lessons.
6. It is a punishable offense to publish the magazine / book page in the reader, so everyone's co-operation is absolutely desirable.
7. Keep your bags, umbrellas, sheets, overcoats, newspapers, cameras, etc. in check post at the exchange of token.
8. Gold counters, money, valuables and illegal goods, etc., cannot be stored in bag counters.

9. Children’s are reserved for the children reading room only.
10. Divisional Government Public Library, Sylhet smoke pan free Area, so do not smoke in any of these areas.
11. Cooperate to search the body of the duties assigned to the staff, for the protection of resources or government resources.
12. In order to enrich the Divisional Govt. public library, you can submit your well-thought-out opinions / suggestions in a written and drop the box.
13. Any text content courtesy/complimentary copies can be submitted through the application to the Principal Librarian-cum-Deputy Director.